Spar Key


Sparkasse Bank Malta plc is in the process of introducing the “Spar Key” authentication application which meets the requirements of the EU’s Payment Services Directive II (PSD2). The app will be used to authenticate all user logins into the Bank’s online banking system and to authorise all payment/security order transactions.

Privacy Notice

The Bank is subject to the requirements of the EU’s General Data Protection Regulation (GDPR). When the application is used, the following information related to the device on which it is installed, is collected:

  • Geo-location
  • IP Address
  • Device and OSs details
  • Security issues specific to the device
  • Version of the App

The above information will be held on the Bank’s systems and may fall within the GDPR’s definition of personal data. The data is collected for the purposes of transaction monitoring, security validation and to assist with regulatory reporting obligations under the EU’s Payment Service Directive II (PSD II).

A specific Privacy Notice exclusive to the Spar Key applicable is accessible through the link below:

Spar Key Privacy Notice

For more information, please refer to the Bank’s ‘General Data Protection Notice to Customers’ accessible by clicking here or contact the bank’s Data Protection Officer at dpo@sparkasse-bank-malta.com

Technical Document:

Spar Key Technical Document

Support and Troubleshooting:

FAQs

OTP Token Login

Q: I have lost my token, and have not yet migrated to Spar Key, what should I do?

A: Please send an email to payments@sparkasse-bank-malta.com, from an authorised email address connected to the account, with instructions to de-activate your token. We will issue a new token, and you will be required to log in and migrate to Spar Key using the designated migration wizard. You will be unable to access your account(s) until you migrate. Charges may apply.

Q: I have forgotten my password, what should I do?

A: Please send an email to payments@sparkasse-bank-malta.com, from an authorised email address connected to the account, with instructions to de-activate your token. We will issue a new credentials letter and a new token so that you may re-set your password. Charges may apply. You will then be required to migrate to Spar Key.

About Spar Key

Q: What is Spar Key?

A: Spar Key is a customer authentication application which serves to authenticate log-in to the online banking platform and to approve payment and securities orders instructions. It is not a mobile banking application.

Q: From where can I download Spar Key?

A: Spar Key may be used on either Andriod, Apple iOS and Windows devices. For more guidance on which software versions Spar Key is compatible with, please refer to the Spar Key Technical Document found on the Spar Key page on the Bank’s website and in the Library page. Downloads are available from the respective app stores or from within the Bank’s online banking system.

Q: Can I download and use Spar Key on my Apple MacBook?

A: No, Spar Key is not compatible with Apple MacBook devices. Spar Key is available for download only on the applicable software versions of Andriod, Apple iOS and Windows.

Q: What kind of file is Spar Key for Windows desktop?

A: The Windows version of Spar Key is downloaded in the form of an Application file, a “.exe” file and is an application program that requires execution each time Spar Key is required for the Online Banking login. As such Spar Key is not a solution that requires installation, but rather it is an Application file that should kept in a secure location on your device (Computer, Laptop, as applicable). Deleting the Spar Key application necessitates a new download and a new activation on the said device.

In the case of remote desktop setups within companies, for example, if the “Downloads” folder is set to be emptied at the end of each day, the Bank does not recommend leaving the Spar Key Application file in such folders. However, given the sensitivity of the functions carried out via Spar Key, the Bank does not recommend that users place the Spar Key Application file on the “Desktop” either.  Please note that file management and security is the responsibility of the Device Owners (Customers). 

Q: I would like to use Spar Key on more than one device, may I do so?

A: Yes, Spar Key may be downloaded and linked to one profile on up to a maximum of three devices.

Migration from the OTP Token to Spar Key

Q: When will my existing token be migrated to Spar Key?

A: Access to online banking will be denied until you have completed the migration process. You need to login in with your OTP token and proceed to use the migration wizard.

Q: Do I need my token after I migrate onto Spar Key?

A: No, following successful migration you should dispose of the token in a secure manner.

Q: Spar Key is requesting several permissions after downloading. Should I accept these permissions?

A: Yes. Spar Key requires all permissions to be able to function properly.

Q: I am having issues migrating my current OTP Token to Spar Key. What should I do?

A: A step by step Migration Guide can be accessed by clicking here. If you are still experiencing issues, kindly send an email to spar.key@sparkasse-bank-malta.com or call us on +356 21335705 and ask for a member of the Spar Key Support Team.

Spar Key General FAQs

Q: I have removed a Username from Spar Key or deleted the Application from my device and cannot login anymore. What should I do?

A: Deleting the Application or removing a username disables the link already established between your user profile and your device. If you have more than one device linked to your profile, you may disable and enable your device again using the ‘’Device Management’’ page within the Online Banking system by logging in using your second device. For assistance on this process, kindly refer to page 6 of the Migration Guide by clicking here (hyperlink required). If you have only one device linked then you can no longer access your account. Kindly contact the Bank by sending an email to spar.key@sparkasse-bank-malta.com from an authorised email address connected to the account and we arrange for a new Activation Code to be issued. Charges may apply.

Q: I have forgotten my Spar Key PIN code. What should I do?

A: If you have more than one device linked to your profile, you may disable and enable your device again using the ‘’Device Management’’ page within the Online Banking by logging in using your second device. If you have only one device linked then you can no longer access your account. Kindly contact the Bank by sending an email to spar.key@sparkasse-bank-malta.com from an authorised email address connected to the account and we will arrange for a new Activation Code to be issued. Charges may apply.

Q: I’ve received the following error notification on the Online Banking whilst logging in: “Invalid Credentials”.

A: This means that the incorrect password is being inputted. Kindly ensure that you input the correct password. The password for your Online Banking profile is different to your Spar Key PIN code. The former was not modified in anyway when transitioning from your OTP Token to Spar Key.

Q: I’ve lost my mobile phone with the Spar Key application on it and I have not linked a secondary device, what can I do?

A: Kindly contact the Bank by sending an email to spar.key@sparkasse-bank-malta.com from an authorised email address connected to the account and we will arrange for a new Activation Cod to be issued, following which, you will be able to link a new device to your account. Charges may apply.

Q:  I would like to set up Spar Key on a new mobile phone. What should I do?

A: If you still have the mobile phone which is linked to your Online User profile, then you are able to login using this already linked device and may add the new mobile phone using the ‘’Device Management’’ menu. If you no longer possess the mobile phone which is linked to your Online User profile, kindly contact the Bank by sending an email to spar.key@sparkasse-bank-malta.com from an authorised email address connected to the account and we arrange for a new Activation Code to be issued, following which, you will be able to link a new device to your account. Charges may apply.

Historical Communication:

Notification to Customers - 9th October 2018

Notification to Customers - 19th December 2018

Notification to Customers - 16th May 2019

Notification applicable to Android Users - 9th September 2019

Notification applicable to Android Users - 9th September 2019

Notification applicable to Windows 7 Users - 26th September 2019

End User License Agreements:

Apple

Android

Windows

Sparkasse Bank Malta plc 101 Townsquare, Ix-Xatt ta' Qui-si-Sana, Sliema SLM3112, Malta
Tel: +356 21 335 705 / Fax: +356 21 335 710